Independent HVAC company vs the big names
| STM Heating & Air | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Quote in writing before a wrench comes out | ✓ | ✕ | ✕ |
| Phones answered by people, every day | ✓ | ✕ | ✓ |
| All major brands, gas and electric | ✓ | ✓ | ✕ |
| Independent company, nobody's quota | ✓ | ✕ | ✓ |
| Crews familiar with homes like yours | ✓ | ✕ | ✓ |
The same on every visit
The quote comes first, in writing
Covering 81 cities across Alabama, Georgia, Kentucky and 3 more.Phones answered by people
Open 7 days, 8:00 AM to 5:00 PM ET.Every major brand, gas and electric
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Questions Georgia homeowners ask
How fast can you get someone out for air conditioning repair?
Call us and we will give you the honest next opening rather than a promise we cannot keep. Summer afternoons in Georgia fill up quickly, so no-cooling calls get sorted by how hot the house is and whether anyone in it is elderly or very young. If the outdoor unit is running but the air is warm, tell us that on the phone. It helps us bring the right parts.
Do you cover my part of Georgia?
We work across the state and into Alabama, Kentucky, North Carolina, South Carolina and Tennessee. The city pages below show where we run regular routes. If you do not see your town listed, call anyway, because our coverage stretches further than the pages we have built out so far.
Why does my heat pump run so long on cold mornings?
Heat pumps move heat instead of making it, so when the air outside drops into the twenties or thirties the unit runs longer cycles and may switch to backup heat. Long runtimes are normal. What is not normal is ice building on the outdoor coil, air coming out cool, or the backup heat running all day. Those are worth a look, and on dual-fuel systems the changeover setting is often the culprit.
What can I check before I call?
Five things, all safe. Check the thermostat batteries and make sure it is set to heat or cool and not fan-only. Look for a tripped breaker at the panel. Change the filter if it is grey and packed. Clear leaves, grass clippings and red clay buildup from around the outdoor unit. Walk the house and confirm the supply vents are open. Anything involving gas, refrigerant or wiring, leave that to us.
I smell gas near my furnace. What do I do?
Get everyone out of the house first. Do not flip switches, do not use the phone indoors. Once you are outside and away, call 911 or your gas utility. After they have cleared the property, call us and we will inspect the furnace and the flue. Same answer if a carbon monoxide alarm sounds. Leave the building, then call.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form and describe what you hear, smell or feel. Warm air, short cycling, a breaker that keeps tripping. That gives us a head start on the likely cause.
- Step 2
We diagnose on site
A technician checks the thermostat, airflow, electrical connections, refrigerant performance and the outdoor unit. We work the crawlspace and the attic too, because ductwork and drainage cause more trouble than people expect.
- Step 3
You decide, then we fix it
We explain what failed, what it takes to repair it, and what we would watch next season. No work starts until you say go. Most repairs finish the same visit when parts are on the truck.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- Mixed heating is normal to usHeat pumps, propane furnaces and dual-fuel setups all behave differently in cold weather. We know how a heat pump should sound in the thirties and when the backup heat is doing too much of the work.
- We go under the houseRed clay crawlspaces hide crushed ducts, sweating lines and standing water. Comfort problems often start down there, not at the unit, so we look before we start replacing parts you may not need.
- Plain explanationsYou get told what broke and why, in words that make sense. If a repair is a short-term patch on an aging system, we say that out loud so you can plan instead of guessing.
- One crew, six statesWe serve homeowners across Alabama, Georgia, Kentucky, North Carolina, South Carolina and Tennessee. Same approach in every one: show up, diagnose properly, repair what needs repairing, leave the space clean.
- All major brands, gas & electricOne independent crew for Carrier, Trane, Lennox, Goodman, Rheem and more.
- Straight answersNot worth fixing? We say that out loud, and often it saves you the visit fee.
Georgia at a glance
Find your city — or just call
Pick your city above, or call and we'll book your visit on the spot.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
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